I was confused by the reviews here, which seem to be all over the map. In the end, I decided to take a chance and purchase SmartDraw 2012 Standard, which I purchased by phone from the manufacturer. Their website offered only a downloadable version, and I wanted a "hardcopy" on CD. The person I spoke with at SmartDraw was very helpful in answering questions, and said they can ship a packaged version for an additional $19.95, which I was fine with. No sooner did I hang up, than I found an email with a link for downloading SmartDraw immediately, which I wasn't expecting, but really appreciated being able to use the software right away, without having to wait for the CD. There was also a second email with links to a series of tutorials - I appreciated this too.

I never knew products like these could be life-changing lol. My skin feels extra smooth from using this product. 5 star!