Country: 191.236.16.12, North America, US

City: -78.1704 Virginia, United States

The first and most expensive machine they now sell at NuFace was purchased a few months ago. After using it about 3 times, it would no longer charge. I returned it and they sent me another. Now I have used it about 3 more times and it won't charge again with the charger, so it's useless. I liked the old product much better than the new one. At least it didn't go dead with no way to recharge it. The old product worked and never gave me any trouble for years other than a change of batter.

Received the product quickly from Amazon but noticed that nuts, bolts and washers were spilling out of the small box all over the floor. Not a good sign. Called Body Solid and response was less than enthusiastic. Said that they could probably get me missing parts withing 7 days. Checked with Amazon to see if they wanted me to return it or attempt to set it up. They said set it up. Sure enough, parts were missing. Trip to hardware store was easiest. As a father of two, I have assembled my share of projects and the directions for this machine are by far the worst. Used weights for over thirty years and rate it three stars. Hard to get under, leg position for calves and squats not quite optimum. With very little effort all around they could have made this a better machine for use and assembly. With what I know now I would have saved $100 and gone with the other manufacturer.